Shipping & delivery 

We aim to dispatch all orders promptly and securely.

• Orders are processed within 1–3 working days, unless stated otherwise.
• UK delivery is £9.95, with FREE UK delivery on orders over £150.
• UK delivery typically takes 2–5 working days after dispatch.

Our standard delivery rates and free-delivery offer apply to standard-sized items only. Large, fragile, unusually heavy or high-value items may be subject to separate delivery arrangements and charges.

We take great care when packaging every order to ensure your items arrive safely. Please note that certain large, fragile or high-value items may require specialist delivery and may be excluded from our standard delivery rates and free-delivery offer. Where applicable, this will be stated on the product page or we will ask you to contact us for a bespoke delivery quote.

Large & fragile items

Some items require additional care, specialist packaging or specialist delivery because of their size, weight, fragility or value. These items will be identified on the relevant product page and may carry a separate delivery charge. Our £150 free-delivery offer does not apply to these items unless specifically stated.

For particularly large, heavy, valuable or awkward-to-transport pieces, we may contact you after purchase to confirm the most appropriate delivery arrangements and any additional delivery costs before dispatch.

Large furniture

Large furniture and other substantial pieces are subject to a separate furniture delivery charge. Our standard £9.95 delivery rate and £150 free-delivery offer do not apply to these items. Delivery arrangements may vary according to the item's size, weight and destination.

For some larger pieces, particularly those requiring specialist handling or delivery, please contact us before purchasing so that we can confirm the delivery cost and arrangements.

Collection

Free collection is also available from Reigate, Surrey.
If you would prefer to collect your order, please select the collection option at checkout where available, or get in touch to arrange a suitable time.
Please wait until we have confirmed that your order is ready before travelling to collect it.

International Delivery

International delivery is available on selected items and to selected destinations.
Due to the size, weight, fragility or value of certain pieces, some items — including selected large platters — may not be available for standard international delivery through our online checkout.
If international delivery is unavailable at checkout for an item you would like to purchase, please contact us for a bespoke shipping quote. Where possible, we will be happy to investigate suitable specialist or insured delivery options.
International customers are responsible for any applicable customs duties, import taxes or local charges imposed by the destination country.

Storage 

We can arrange storage for selected purchases where required. Please contact us to discuss your requirements, availability and any applicable charges.

Returns

We hope you love your purchase, but if something isn't quite right, please contact us as soon as possible.
Unless an exception applies, eligible items purchased online may be returned in accordance with your applicable consumer rights.

• Please contact us within 14 days of receiving your order if you wish to return an eligible item.
• Items should be returned unused, in their original condition and securely packaged.
• Customers are responsible for the cost of return shipping unless the item is faulty, damaged or not as described, or where we are otherwise responsible for the return.
• We strongly recommend using an appropriate tracked and insured service when returning valuable or fragile items.

One-off
Many of our pieces are unique, antique or one-of-a-kind. Any age-related wear, variation or imperfections that form part of an item's character will be described and/or photographed as accurately as possible.
Where an item is made to order, personalised or customised to your requirements, different cancellation and return rights may apply.
Nothing in this policy affects your statutory rights.

Damaged Items
If your order arrives damaged, please contact us as soon as possible after delivery, including photographs of the item and its packaging where possible, so that we can assist you.